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emotional intelligence at work

The importance of emotional intelligence at work

what's mean

Emotional intelligence is the ability to understand and manage our emotions. The skills contributing to emotional intelligence are self-awareness, self-regulation, motivation, empathy and social skills. Emotional intelligence has recently become a buzzword in human resources departments around the world, but researchers are going out of their way to say that it's time to take emotional intelligence seriously. Recognizing and accepting the nuances of human emotions at work can have pragmatic benefits, such as better collaboration between employees and a happier work environment, according to Rex Huppke. Huppke reminds us that we are human beings every day, not just when we leave our office.

Emotional intelligence effects

Many areas of psychology are experiencing a heated debate about how the brain works, but world-renowned behavior specialist Daniel Goleman said that "the part of the brain on which emotional and social intelligence is built is the last circuit." of the brain to reach its anatomical maturity and, due to the plasticity of the brain, the brain is shaped by our repeated experiences. Goleman added that it should be taught systematically to children. "A pilot project carried out in more than 100 schools made it possible to reduce anti-social behavior, to promote social behavior and to raise student marks," continues Daniel Goleman.

The benefits of emotional intelligence are evident, both on and off the job.

Understanding your emotions

In Western society in particular, we unfortunately tend not to be able to understand and manage human emotions. This trend extends to other areas of life, including the workplace. We often leave our emotions at the door when we go to work, but this has devastating effects not only on companies, but also on employees (from the bottom of the ladder to the CEO). After all, we are emotional beings. But companies are changing, and we're starting to offer extensive, personalized work programs and new services (for example, mental health coverage through health insurance plans) to deal with people at work. This includes hiring psychologists in human resources departments: understanding your workers as well as possible and providing useful training has immediate effects on employee-employer relationships.

 What are the elements of emotional intelligence?

Let's examine each element with a definition in context.

Self-awareness is about understanding yourself: knowing your weaknesses, our strengths, what motivates us, our values and our impact on others. So many elements of good intuition, in fact. In practice, it manifests as self-confidence and a thirst for constructive criticism. If you're a manager, you may know that tight deadlines bring out the worst. A manager who is aware of himself and has an emotional intelligence plans his time properly and ensures that the work is finished well before the deadline.

Self-management is the ability to control and redirect destructive impulses and moods. Think about the reliability, integrity and relaxed acceptance of change. It's about not letting your emotions paralyze you, but instead harnessing your positive emotions and aligning your emotions with your passions. For example, if a team misses a presentation, their leader must resist the temptation to shout. On the contrary, he must reflect on the possible reasons for this failure, explain the consequences to the members of his team and seek solutions with them.

The motivation is to appreciate the achievements as an end in themselves. A passion for your work, optimism and the energy to improve are the main characteristics of an emotionally intelligent and motivated person.

Empathy is about understanding the emotions of other people. It's about thinking about other people's emotions, especially when making decisions. Empathy is expressed in particular by expertise in recruiting and retaining the best talent, the ability to develop other people and the sensitivity necessary to bridge cultural gaps. Imagine a consultant and his team trying to tout a service to a potential foreign client, such as a Japanese client. After their sales speeches, the customer remains silent, which the team interprets as a sign of disapproval. The consultant, on the other hand, feels an interest which is expressed in body language and continues the meeting, and the team picks up the mission. That's what empathy is.

Finally, social skills consist in establishing a relationship with others to move them in the desired direction. It’s a matter of influence.


Develop your emotional intelligence

Lucyna Bolin, Talent Development Manager at PageGroup, says it's important to "self-assess and be open to self-assessment. Ask yourself where you stand on the five essential components. Ask other people for feedback, think more about yourself, and be more honest with yourself. It is clear that we all have some emotional intelligence, but we need to spend more time on our self-assessment and working on our emotions. As with everything, it takes practice, but even small steps can make a big difference. Just like you could exercise your biceps or any other muscle on a regular basis, so you need to work on your skills to improve them.

"I incorporated emotional intelligence into our executive development training program because when we pass this important knowledge on to our managers, its effects are felt throughout the company. The goal is to make managers happier who can better understand and understand their teams. Being an effective manager is a good thing, but it is essential to develop yourself - only on this condition will you be a good leader. "

When you look at the leaders of the most successful companies, it’s clear that they all manifest in high degrees all of the essential components of emotional intelligence. It is important to keep in mind that this is a range of abilities. Overall, women on average have greater emotional empathy: they sense the emotional state of people in the moment and manage relationships between people and groups. Regarding the link between emotional intelligence and leadership, Goleman believes that there are differences between men and women in this area but, as people develop, they acquire skills in the area they need.

Emotional intelligence made a difference at work

We make decisions with emotional consequences every day. We feel that plan A is better than plan B and we sometimes make choices guided by our emotions and our "instinct". Understanding the origin and source of these emotions, especially in a team, allows you to be more on the same page. Emotional intelligence is more important than ever with globalization and the deployment of intercultural and global teams, which increases the complexity of interactions, emotions and their mode of expression. Basically, emotional intelligence in the workplace is about understanding, expressing and managing, maintaining good relationships and solving problems under pressure.

The Benefits of Emotional Intelligence at Work

Gary Yuki, a leading researcher in the field of leadership, confirms and adds that "self-awareness makes it easier to understand one's own needs and likely reactions to certain events, which facilitates the evaluation of alternative solutions. "

Bolin continued: "You have to start with yourself and management is not just one aspect, there are many other aspects of the business to consider. However, if you start by developing your self-awareness, you will be able to manage other people more effectively. Management does not necessarily involve directing other people directly. People promoted to managerial positions often think that they have to lead other people, but it's all about managing yourself, which is only possible with greater self-awareness. Managers need to understand how they would react in different situations, and that’s why it’s important to start with yourself and continue working on that basis. We distinguish three aspects: running the business, running yourself and running other people. And the Most important thing is self management. "

For emotional intelligence to be effective, it has to start with yourself. You cannot improve the well-being, development and sense of self of other people without first understanding how you function emotionally. Leaders are generally distinguished by their level of emotional intelligence, and it is these skills that help create a more efficient workplace.

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